Terms And Conditions

Gardeners North Woolwich Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners North Woolwich provides gardening and related services to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting the services.

Company means Gardeners North Woolwich and any contractors or operatives engaged by it to provide services.

Services means gardening, grounds maintenance, clearance, planting, lawn care, hedge trimming, pruning, landscaping preparation and any other related work agreed in writing or verbally between the Client and the Company.

Site means the garden, outdoor area, or other premises where the Services are to be carried out.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions together with any written or verbal quotation or service schedule.

2. Scope of Services

The Company provides gardening and outdoor maintenance services within North Woolwich and nearby areas, subject to operational capacity. The exact scope of the Services will be set out in a quotation or confirmed verbally at the time of booking and may include one-off visits, regular maintenance schedules, or project-based work.

The Company reserves the right to refuse Services that are unsafe, unlawful, inaccessible, or beyond its professional capabilities or equipment. If, on arrival at the Site, it becomes apparent that the work differs significantly from the description provided at the time of booking, the Company may adjust the quotation or decline the work.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted communication channels. By requesting Services, the Client confirms that they are over 18 years of age and have the authority to enter into an Agreement for the property in question.

Where a written quotation is provided, it will usually specify the Services, estimated time required, and the price or pricing basis. Quotations are typically valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quotation may be given verbally or in writing and will form part of the Agreement.

For regular maintenance visits, the Company may agree a recurring schedule. Dates and times are offered subject to availability and may be adjusted by mutual agreement. The Company will use reasonable efforts to attend at the agreed time but does not guarantee exact arrival times due to traffic, weather, and operational factors.

4. Access to the Site

The Client is responsible for ensuring adequate access to the Site at the agreed time. This includes providing keys, access codes, parking permissions, or entry instructions as necessary. If the Company is unable to gain access to the Site, the visit may be treated as a late cancellation and charges may apply in accordance with the cancellation terms below.

The Site should be reasonably clear of obstacles, pet waste, and hazards prior to the commencement of Services. The Client must inform the Company of any known risks, such as uneven ground, hidden cables, ponds, fragile surfaces, or buried services that could affect safety or the delivery of Services.

5. Client Obligations

The Client agrees to:

Ensure that the Company has safe and uninterrupted access to the Site for the duration of the visit.

Provide water and electricity where reasonably required for the performance of the Services.

Keep children and pets away from work areas while work is being carried out and for any recommended safety period afterwards.

Comply with all relevant local regulations, including restrictions on noise, burning, and waste disposal, where applicable.

Obtain any necessary consents, permissions, or approvals from landlords, neighbours, property management companies, or local authorities before Services commence.

6. Pricing and Quotations

Prices may be given as a fixed fee, an hourly rate, or a combination depending on the nature of the Services. Unless otherwise stated, quoted prices are exclusive of green waste removal, materials, and additional equipment hire, which may be charged separately.

While the Company endeavours to provide accurate estimates, some work may require variation due to unforeseen site conditions, weather, or Client requests. Where additional work is necessary, the Company will seek the Client’s consent before proceeding with chargeable variations whenever reasonably possible.

All prices are subject to applicable taxes or government charges, if and when they apply under UK law.

7. Payments

Payment terms will be confirmed at the time of booking or in the quotation. The Company may require a deposit for larger jobs, project work, or initial visits, which will be deducted from the final invoice. Remaining balances are typically due on completion of the visit or within a specified period stated on the invoice.

Payment may be made via the accepted methods communicated by the Company. The Client is responsible for ensuring that cleared funds reach the Company within the required time.

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend or cancel further Services until full payment is made. The Company may also recover reasonable costs incurred in the collection of overdue accounts.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours notice is required for one-off or standard visits and at least 48 hours notice for larger project work.

If the Client cancels with less than the required notice, or if the Company is unable to gain access to the Site at the scheduled time through no fault of the Company, the Company may charge a cancellation fee, which may be up to the full quoted amount for the scheduled visit.

The Company may cancel or reschedule a booking due to adverse weather, safety concerns, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as practicable and will offer an alternative date. The Company will not be liable for any loss arising from such rescheduling or cancellation.

9. Service Quality and Complaints

The Company aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the visit. The Company will investigate and may, at its discretion, offer to rectify the issue or provide an appropriate adjustment.

Complaints raised long after the work has been completed may be more difficult to assess and may limit the Company’s ability to provide a remedy. This does not affect any statutory rights the Client may have under UK consumer law.

10. Materials, Plants and Guarantees

Where the Company supplies materials, plants, turf, or products, these will be of a quality suitable for the intended purpose as reasonably judged by the Company. Any descriptions of plants or materials are given in good faith but may be subject to natural variation.

Planting work is subject to environmental factors beyond the Company’s control, including weather, soil conditions, pests, and Client aftercare. For this reason, the Company cannot guarantee the long-term survival or performance of plants, lawns, or turf once the visit is complete, unless an express written guarantee is provided stating the terms and exclusions.

The Client is responsible for following any care and maintenance advice provided by the Company, including watering, feeding, and protection of new plantings or treated areas.

11. Waste Handling and Regulations

The Company will endeavour to leave the Site in a tidy state at the end of each visit within the scope of the agreed Services. Standard gardening work may generate soil, green waste, branches, clippings, and other debris.

Unless explicitly included in the quotation, the removal and disposal of garden waste is not automatically part of the Service. The Company may offer waste removal as an additional chargeable service in compliance with applicable UK waste regulations.

Where waste removal is not included, the Client is responsible for arranging lawful disposal using their own green waste bins, local recycling facilities, or approved waste carriers. The Company will not dispose of waste in a manner that breaches local or national waste regulations and reserves the right to refuse requests that would be unlawful or unsafe.

The Company will comply with relevant legislation regarding the handling of controlled waste, including any licensing or record-keeping requirements that may apply to commercial waste transport and disposal.

12. Liability and Limitations

The Company will take reasonable care to avoid causing damage to property, utilities, and plants while carrying out the Services. However, the Client accepts that gardening work may involve the use of sharp tools, powered equipment, and chemicals, as well as the movement of soil, plants, and structures.

The Company will not be liable for:

Any pre-existing damage or defects at the Site, including diseased plants, unstable structures, or concealed hazards.

Damage resulting from inaccurate information provided by the Client, including the location of underground cables, pipes, or irrigation systems.

Loss or damage arising from normal wear and tear, necessary pruning, or removal of plants and materials as part of the agreed Services.

Indirect or consequential loss, such as loss of enjoyment, loss of revenue, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

Subject to the foregoing, the total liability of the Company arising under or in connection with any Agreement shall, to the fullest extent permitted by law, be limited to the total amount paid or payable by the Client for the Services giving rise to the claim.

13. Insurance

The Company will maintain appropriate insurance cover for public liability in connection with the Services it provides. Details of insurance cover may be made available to the Client on reasonable request. The Client is responsible for arranging any buildings or contents insurance they consider appropriate for their property.

14. Health and Safety

The Company will carry out the Services in accordance with applicable health and safety requirements and will use equipment and methods considered appropriate and safe by professional standards.

The Client agrees not to instruct the Company’s staff or contractors to perform tasks that are unsafe, outside the agreed scope of work, or beyond the capabilities of the equipment on Site. The Company may refuse to perform any activity that it reasonably believes could endanger people, property, or the environment.

15. Force Majeure

The Company will not be in breach of the Agreement or liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including severe weather conditions, flooding, fire, industrial disputes, transport disruptions, pandemics, or acts of authorities.

In such circumstances, the Company may suspend Services for the duration of the event or agree new dates for completion with the Client. If performance is substantially affected for an extended period, either party may discuss suitable adjustments or termination of the Agreement.

16. Termination

For ongoing maintenance contracts, either party may terminate the Agreement by giving reasonable written notice, usually not less than 14 days, unless otherwise agreed. The Client remains liable to pay for all Services provided up to the termination date and for any non-refundable costs already incurred by the Company.

The Company may terminate the Agreement immediately if the Client commits a serious breach of these Terms and Conditions, fails to pay amounts due, behaves abusively towards staff or contractors, or engages in unlawful or unsafe practices at the Site.

17. Privacy and Data

The Company collects and uses Client information for the purposes of providing and administering the Services, including quotations, bookings, invoicing, and communication. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to perform the Services, comply with the law, or with the Client’s consent.

The Client has certain rights under UK data protection laws, including the right to access certain personal information held about them. Any such requests should be addressed to the Company through its standard communication channels.

18. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and to ongoing Services after the Client has been notified of the change or it has been made publicly available. Continued use of the Services after any changes take effect will constitute acceptance of the updated Terms and Conditions.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement arising under them, are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

20. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. The Client may not assign or transfer their rights or obligations under the Agreement without the Company’s prior consent.

These Terms and Conditions, together with any accepted quotation or agreed service schedule, represent the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings, whether written or verbal.